EMIL Virtual Classroom: The Global Supply Chain in Action
FREE Webinar Educational Series
March 21, 2006 9am - 10am EST
Event Archive
 Presentation
from the Live Session (pdf - 189KB)
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 To obtain a copy of the 10th Annual Third-Party Logistics Study
2005, please visit http://3plstudy.com/.
How do you stay on the leading edge of global supply chain management? The answer
is right at your finger tips. Tap into the resources at Georgia Tech's EMIL
program and learn from today's top executives and educators.
 In this presentation,
Dr. C. John Langley Jr. discusses the findings of
the Tenth Annual Study on Third Party Logistics (3PL). This study, conducted
by The Logistics Institute at Georgia Tech, Capgemini LLC, DHL, and SAP,
examines the state of 3PL Services in the U.S., Europe Asia-Pacific and Latin
America. During his presentation, Dr. Langley provides insights into some
of the following areas addressed in the study:
- Measuring the development, growth and use of 3PL services across major
industry markets, and deepening the knowledge of the services they provide.
- Identifying customer needs for information technology-based services, and evaluating how well
3PLs are responding to those needs.
- Understanding how customers purchase and manage 3PL services, and how they structure
relationships with 3PL providers. Also, seeing how 3PLs relate to customer global
needs and how customers may involve management consultants with the 3PL process.
- Examining the overall customer value framework for using 3PL services,
including customer satisfaction, 3PL service problems and how customers view 3PLs.
- Summarizing the current use of 3PL services in the U.S. Latin America,
Europe and Asia, as well as summarize how this report might benefit various
parties having an interest in 3PL services.
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